CO
Position Summary
The Administrative Assistant independently performs various responsible clerical duties typically required by permitting, plan review, and code enforcement.
Essential Functions
- Responds to public inquiries relating to Community Development services in-person, by phone, and electronically; handles questions and matters of a more technical nature; responds professionally to citizen concerns.
- Answer phones, redirect incoming calls, and distribute mail.
- Type, proofread, and edit content of documents.
- Organize and maintain the department’s filing system, including applications, plans, plats, and reports.
- Maintains departmental calendars and schedules, including scheduling of inspections and meetings.
- Assist with mailing informational notices and packets to agencies and residents.
- Assists the Permit Technician with permit applications, reviews them for completeness and errors, enters data into a computerized tracking system, and routes them for review.
- Answer general questions about building and zoning codes and provide customers copies of plans, maps, and other documents.
- Assists the Community Development Director with annual budgeting and budget tracking, purchasing, and bill payment.
Knowledge, Skills, and Abilities
- Strong customer service skills.
- Ability to effectively communicate with the public via telephone, in-person, and electronic means.
- Some knowledge of building permits and city planning processes is preferred but not required.
- Knowledge of Microsoft Office Suite with competence in Word, Excel, and Outlook.
- Ability to use modern office equipment.
- Ability to handle multiple tasks and interruptions.
- Ability to establish and maintain effective working relationships with the public, coworkers, and elected officials.
- Ability to attend evening meetings up to 3-4 times monthly.
Qualifications
- High school diploma or equivalent.
- 2 years of experience in an office setting.
- Any equivalent combination of education and experience will be considered.