Psychiatric Services Practice Manager

Responsibilities

• Coordinate’s recruitment and orientation process of clinical and non-clinical staff. Manages the retention of staff. Provides systems, processes, and structure to meet ongoing training needs.
• Develops effective and efficient staffing strategies. Monitor’s time and attendance.
• Develops and maintains appropriate internal communication pathways for staff. Ensures good communication between hospital and clinic staff.
• Communicate with the Business Office staff all credentialing updates.
• Ensures appropriate staff has access to all payer portals. Sets-up ERA/EFT with payers as needed.
• Reviews and addresses all reporting requirements. This includes educating the physicians on the importance of how reporting affects reimbursement and avoids payment penalties.
• Assist in education, monitoring, and improving efforts of antibiotic usage. Will participate in antibiotic stewardship committee as requested and needed.
• Should always maintain a pulse on clinic AR. Sets goals for staff and holds them accountable. Review’s workload regularly to assess maximum productivity and even distribution.
• Establishes and updates policies and procedures for the clinics.
• Manages front office operations to maximize patient satisfaction, collection of payments and customer service efforts. Establishes and monitors processes of back office to ensure effective and efficient clinical operations.
• Develops and maintains budgets for all sites. Maintains appropriate supply levels at clinics and budgets appropriately for new equipment. Places orders for supplies and IT/Maintenance work orders timely and appropriately.

Position Requirements: Preferred Education – Bachelor’s degree or higher in Healthcare Administration.

• Minimum 3 years of leadership or management experience in a medical setting required.
• Professionalism- - A commitment to achieving professional standards that enhance personal and organizational integrity and contribute to the profession.
• Leadership- - Collaborating with and supporting the practice’s physician leadership to provide strategic direction to the organization.
• Communication Skills- - The skills necessary to elicit multiple points of view from internal and external sources, facilitate constructive interaction and present information clearly and concisely.
• Critical Thinking Skills- - A systematic, logical approach to problem-solving, decision-making and the development and administration of systems to address day-to-day issues and the long-term improvement needs of the practice.