Medical Office Receptionist - Lawson RHC

Responsibilities:

• Welcomes patients and their loved ones when they come for appointments.
• Answer phone calls and emails from patients, medical team, providers, and vendors.
• Maintains office schedule for staff members.
• Files medical records and other documents into the electronic medical record.
• Keeps front desk and office organized and running smoothly.
• Scheduling appointments and follow-ups for patients
• Assists ill or distraught patients, as necessary. Telephones Omni bus or family members for patient transportation if needed.
• Collect and process patient payments.
• Assists patients with filling out forms and answering their questions.
• Ensure patients have the correct information in their chart, example: address, phone number, insurance.
• Uses medical office software and other technology to keep information organized and up to date.
• Maintains a working relationship with medical team and other medical offices or departments.
• Provides coverage and attends training at other Primary Care locations as directed.
• Performs other duties and responsibilities as assigned.

Position Requirements:

• Prefer High School graduate with courses in English, typing and math.
• Good typing skills: experiences in reception work helpful.
• Personal computer skills and Medical Terminology helpful.
• Ability to communicate pleasantly and effectively with patients and/or their representatives and within the office complex.
• Must have proven ability of self-starter and able to work under stress.
• Maintain positive attitude and disposition and possess a neat business-like appearance, per policy.

Position Summary:

Greets patients and visitors in a friendly professional manner. Manage the patient experience while at the front desk during check in /check out process. Be a liaison between patients, clinical team, and other departments.